390 FAQ — Everything You Need to Know

Make sure the username and password you enter are correct, including the right capitalisation. If you've forgotten your password, use the "Forgot password?" link on the Log In to reset your password via your registered email. If the issue persists, contact 390 support at [email protected] for immediate assistance.

Yes, the 390 platform is fully optimised for mobile devices, including Android and iOS. You can access all features through your mobile browser without any issues. For an even smoother experience, you can also download the 390 app from the Download App. Our mobile interface is designed for smaller screens and mobile connections.

390 offers a wide range of entertainment categories including live Sports Betting (football, cricket, basketball), Live Casino with real dealers, blackjack, baccarat, video slots, and number games. Match odds are updated in real time so you always get the best value on every bet. All games are playable directly in your browser — no downloads required.

390 accepts a wide range of popular payment methods in Malaysia, including DuitNow, Boost, Touch 'n Go eWallet, GrabPay, and major internet banking options such as Maybank2u, CIMB Clicks, and Public Bank. All transactions are processed in MYR with no currency conversion fees. We're committed to supporting the most convenient payment methods for local users.

Deposits via eWallet or DuitNow are typically credited to your 390 account within minutes. Withdrawals to local bank accounts are processed within one to three business days, depending on your chosen method. The minimum deposit is RM10 and the minimum withdrawal is RM30. Please ensure your bank account details are verified before submitting a withdrawal request.

Your 390 account is protected with 256-bit SSL encryption across all personal data and financial transactions. We recommend enabling two-factor authentication (2FA) in your account settings for an added layer of security. Never share your password with anyone, and always log out after each session — especially on shared or public devices. Any suspicious activity can be reported directly to our security team.

In this case, please contact the 390 support team directly at [email protected] with your username, registered phone number, and identification details for identity verification. We'll help you regain access within 24 business hours. To avoid this issue, make sure your email address and phone number in your account are always kept up to date.

Yes, 390 offers a fully localised Bahasa Melayu interface, built specifically for the Malaysian market. All menus, instructions, notifications, and customer support are available in Bahasa Melayu, ensuring a comfortable experience for local users. There's no language barrier to worry about when using our platform.

390 customer support is available via email at [email protected], and we operate seven days a week. For general enquiries, you can also refer to this page or check the Responsible Gaming for responsible gaming guidance. We aim to respond to all enquiries within 24 hours or sooner.

Yes, 390 enforces a minimum age requirement of 18 years for all users. This is a strict condition with no exceptions. The registration process includes age verification, and we reserve the right to suspend or close any account found to be in breach of this requirement. For more details on this policy, please read the Responsible Gaming page.

The 390 VIP Rewards Programme offers exclusive benefits to active members, including special bonuses, cashback, higher deposit limits, and priority access to premium games. VIP membership is granted automatically based on your activity and cumulative deposits. Learn more about the membership tiers and their perks on the VIP Rewards.