390 Responsible Gaming — Play Smart, Safe, and Healthy
At 390, we believe online entertainment should be fun and safe. This page provides a comprehensive guide to help you play responsibly and maintain a healthy life balance.
What Is 390's Commitment to Responsible Gaming?
390 takes seriously our responsibility to ensure every user in Malaysia can enjoy entertainment in a safe and controlled environment. We understand that while sports betting and casino games are legitimate entertainment, they can pose risks to individuals who don't approach them with care.
Our commitment includes providing accessible self-control tools, ongoing user education about the risks of excessive gaming, and support for those who need it. We also work to ensure the platform remains inaccessible to anyone under the age of 18.
Remember: playing on 390 should be part of your entertainment, not a source of financial or emotional stress. If you feel gaming is starting to affect your daily life, please take action immediately.
How to Identify Risky Gaming Behaviour?
Here are the warning signs to watch out for. If you recognise yourself in any of these situations, we encourage you to seek help:
Borrowing money or dipping into daily necessities to fund gambling, or feeling distressed when you can't play.
Spending far more time playing than intended, or neglecting work and family responsibilities.
Feeling anxious, irritable, or low when you can't play, or playing as a way to escape problems.
Hiding your gaming activity from family or friends, or being dishonest about how much time and money you're spending.
How to Set Your Time and Budget Limits
One of the best ways to enjoy 390 safely is to set clear limits before you start a session. Here's a practical guide:
- Set a daily or weekly budget: Decide upfront how much MYR you're comfortable spending on entertainment, and stick to that limit even if you're on a losing streak.
- Set a time limit: Use alarms or reminders to keep your play sessions within the time you planned. Taking regular breaks is strongly encouraged.
- Don't chase losses: Once you've hit your loss limit, stop playing. Chasing losses often leads to poor decisions and even bigger losses.
- Keep a spending record: Track how much you spend each session to monitor your gaming habits over time.
Remember that no playing strategy guarantees a win. Every game on 390 involves an element of chance, and outcomes cannot be predicted or controlled.
Self-Control Tools Provided by 390
390 offers several self-control tools that you can access at any time through your account settings:
Set daily, weekly, or monthly deposit limits in MYR to control how much you can add to your account within a given period. Any reduction takes effect immediately.
If you feel you need a break from the platform, you can activate a cooling-off period lasting a few days or weeks. During this time, you won't be able to log in or place any bets.
If you need a longer-term solution, you can apply for self-exclusion, which will block access to your account for an extended period. Contact 390 support at [email protected] to get started.
Minor Protection & Life Balance
390 strictly prohibits access or use by anyone under the age of 18. We have robust age verification measures in place during registration to enforce this.
To parents and guardians, we encourage you to:
- Keep your login credentials secure and do not share devices with children without supervision;
- Install parental control software on shared devices to block access to entertainment websites;
- Have open conversations with your children about the risks of online gambling and the importance of responsible internet use.
390 also encourages all users to maintain a healthy life balance. Gaming should make up only a small part of your leisure time — make sure you also set aside time for family, friends, physical activity, and other personal needs.
If you or someone you know needs help with a gambling problem, please reach out to our support team at [email protected] or read more in the FAQ us.