390 Privacy Policy — Malaysian User Data & Privacy Protection
390 takes its responsibility to protect every user's personal information seriously. This Privacy Policy explains how we collect, use, store, and safeguard your data.
Effective Date: 1 January 2026
1. Information We Collect
When you register or use the 390 platform, we collect various categories of information to ensure the service runs smoothly and securely. The types of information collected include:
- Account information: Full name, email address, phone number, date of birth, and identification details submitted during the identity verification process.
- Device and browser information: Device type, operating system, browser version, IP address, and general location data based on your internet connection.
- Payment information: Transaction details in Malaysian Ringgit (MYR), including payment methods (DuitNow, Boost, e-wallet), deposit and withdrawal amounts, and transaction records. We do not directly store credit card numbers or full banking details.
- Usage data: Pages visited, games played, bets placed, session duration, and interactions with platform features.
- Cookies and tracking data: Session data, language preferences, and platform settings stored on your device.
2. How Do We Use Your Information?
Information collected by 390 is used exclusively for purposes related to platform operations and user experience. The primary purposes are as follows:
- Processing account registration, login, and user identity verification;
- Securely processing deposits, withdrawals, and financial transactions in MYR;
- Providing customer support and addressing any enquiries or complaints;
- Sending important notifications related to your account, policy changes, or unusual activity;
- Improving the user experience and tailoring platform content to your preferences;
- Complying with applicable legal and regulatory requirements, including fraud prevention and anti-money laundering obligations.
390 will not use your data for third-party marketing purposes without your explicit consent.
3. Cookies & Tracking Technologies
The 390 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The types of cookies used are:
- Essential cookies: Required for login, session authentication, and account security. These cookies cannot be disabled without affecting core platform functionality.
- Performance cookies: Collecting anonymous data on how users interact with the platform, helping us identify areas for improvement.
- Preference cookies: Saving user preferences such as language and display settings, so your experience stays consistent every time you access 390.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect your ability to log in and use certain features on the 390 platform.
4. Data Retention, Security & Third-Party Sharing
All 390 user data is stored on secured servers protected by industry-standard SSL encryption. Access to personal data is restricted to staff who require it to carry out their duties.
Your data is retained for as long as your account remains active or as required to meet legal obligations. Once an account is permanently closed, personal data will be deleted within the timeframe prescribed by applicable Malaysian law.
Third-party sharing: 390 does not sell, rent, or share users' personal information with third parties for marketing purposes. We only share data under the following circumstances:
- With approved payment providers (such as DuitNow and Boost) to process MYR transactions;
- With the relevant authorities where required under Malaysian law;
- With technical service providers bound by strict confidentiality agreements.
5. User Rights, Policy Changes, and How to Contact Us
As a 390 user, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal information we hold about you at any time;
- Right to rectification: If your information is inaccurate or out of date, you have the right to request a correction via your account settings or by contacting our support team;
- Right to erasure: You may request the deletion of your personal data, subject to retention obligations required under Malaysian law;
- Right to withdraw consent: If you have previously consented to marketing communications, you may withdraw that consent at any time.
390 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via a notice on the platform. Continued use of the platform after such changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or would like to submit a request regarding your personal data, please contact the 390 privacy team at: [email protected]. You may also refer to the FAQ for further guidance on managing your account and privacy on the 390 platform.
Still Have Questions About Your Privacy?
Check out our FAQ section or register an account to explore the 390 platform safely and transparently.